Please note that only purchases made directly from our online store CanAmPools.com qualify for our policy.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
In certain situations where only partial refunds are granted:
– When an item is not in its original condition, is damaged or missing parts for reasons not due to our error.
– When an item is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
If you receive a refund, the cost of initial shipping will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, please contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
As-Is or on Sale items
Only regular priced items may be refunded, unfortunately sale items or As-Is items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, mail us back your item.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
Shipping
Please send us an email or call us for instructions on how to mail your product to us.
Consumer shall assume all risk of loss or damage to the item while in transit to our facilities.
If you are shipping an item over $100, you should consider using a shipping service with tracking or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.